What if I have poor cellular service in my area?
If you have enough service to send a text message, our device usually works fine. The usual mounting location is on a pole or the wind machine ladder which lifts the station above the foliage. If you still have trouble connecting, you need to purchase our high-gain directional antenna which connects to the COAX input on the bottom of the station. By pointing this antenna directly at a cellular tower you will be able to 10x the signal strength. Refer to the 'Maximizing Cellular Signal' document for more information.
My cellular station keeps disconnecting and reconnecting. What should I do?
Check the signal strength and signal quality of the station by following the directions below.
How can I tell the signal strength in the app?
You can access the cellular readings through the settings portion of the web app.
RSSI stands for 'Relative Signal Strength Indicator'. Any reading under 100 is acceptable and should not have trouble connecting. Anything over about 105 RSSI will be unstable with weather / congestion variances. 113 is the worst signal our devices can successfully send data over.
If your device has under 100 RSSI and still connects intermittently, there can be several causes:
- Check for plants that have grown around the station.
- Rainstorms sometimes limit cellular signal.
- The cellular tower is undergoing maintenance.
- The quality of your signal is poor.
If none of these steps fix the connection strength, you should install a directional antenna (CN102) on your station. These can be purchased from Altrac.
My signal quality is very low. What should I do?
Typically a quality of 0 means noise levels are high enough to not have a connection, but this is usually zero because you are on a 2G network. A quality value of 49 is a solid noise free connection. Even if you have a good RSSI for your device, if your signal quality is bad, you should install a directional antenna (CN102).
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