Heath Westbrook

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  • Endpoint 3.5 Coprocessor Update

    This guide is to be used in the situation where a device has outdated coprocessor firmware. It applies to devices sold in H1 2019 and earlier that need to be updated to LTE modems.   NOTE: Device m...

  • Transfer Devices to Customer

    Transferring Devices Step 1 - Select “Distributor Tools” from the menu at the top right of your screen Step 2 - Select Transfer devices  Step 3 Existing Customer -- Select this option if the cu...

  • Altrac Temperature Probe (SN100)

    Altrac Temperature Probe (SN100)   Temperature Probe 2-Pin Connector attaches to Altrac Station   Specification Length 50' (15m) Max Length (with Extension) 150' (45m)  Mi...

  • Group Creation

    Group Creation Click on the menu icon: Click on the "Settings" menu item: Click on "Device Groups": Click on "New Group +": Select a Device Type and Name the group:      

  • Inverter (VFD) Manuals

    Fuji Frenic Eco Manual: https://altrac-production.s3-us-west-2.amazonaws.com/support-documents/fuji_frenic-eco_manual.pdf RS-485: https://altrac-production.s3-us-west-2.amazonaws.com/support-docum...

  • Orchard-Rite Integration and Fault Codes

    The Altrac ST100 uses the Orchard-Rite Autostart to run the wind machine on demand. It does this by spoofing a temperature to the Autostart. For this to work correctly, please follow the following ...

  • ST100 Repair & Maintenance

    For ST100 troubleshooting, please refer to this document: ST100 Troubleshooting. Altrac Repair & Maintenance Altrac designs equipment to be user serviceable and user replaceable. We think user invo...

  • ST100 Troubleshooting

    List of Problems and Fixes Altrac Offline Altrac Does Not Have Power Altrac Does Not Have Cell Signal Altrac Is Damaged Hauff Machine Power issues Machine Does Not Start and Stop as Expected C...

  • New Pump Sales - Questions for Customer

    This guide will help you determine whether your pump system is compatible with the Altrac pump control unit and what Altrac products you may need to purchase in order to have a fully functioning sy...